E-commerce has transformed the way Nigerians buy and sell. With a few clicks, consumers can purchase everything from clothes to electronics, delivered right to their doorstep. But this convenience often comes with hidden risks. In this episode of Legal Matters, the spotlight was on how Nigerian law addresses consumer rights in the digital marketplace.
🌍 The Digital Marketplace
Platforms like Jumia, Konga, and countless social media vendors have expanded access to goods and services. However, they have also opened the door to:
Scams and fraud, especially through unverified vendors.
Substandard or fake products that do not match descriptions.
Unclear return or refund policies leaving consumers stranded.
⚖️ The Legal Framework
Consumer protection in e-commerce falls under the Federal Competition and Consumer Protection Act (2018). The law guarantees rights such as:
The right to accurate information about products and services.
The right to quality goods that meet safety standards.
The right to seek redress when things go wrong.
Despite these protections, many Nigerians remain unaware of their rights, and enforcement in online transactions can be difficult.
🛡️ Challenges in Enforcement
Many online vendors operate informally, making them hard to trace.
Platforms often shift responsibility, leaving consumers without effective remedies.
Cross-border e-commerce complicates regulation, as sellers may be outside Nigeria.
âś… Final Takeaway
Online shopping in Nigeria continues to grow, but so do the risks. Consumers are urged to buy only from trusted platforms, carefully review terms and conditions, and know their rights under Nigerian law. The episode emphasized that an informed consumer is the first line of defense in the digital marketplace.